Return Policy

At Velvétor Perfumes, we want you to be completely satisfied with your purchase. Please review our return policy below.

Returns and Exchanges

We accept returns within 7 days of delivery for unopened and unused products in their original packaging. Due to the nature of fragrances, we cannot accept returns on opened or used products for hygiene reasons.

How to Initiate a Return

To initiate a return, please contact us at [your email] with your order number and reason for return. We will provide you with return instructions.

Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos. We will arrange for a replacement or full refund at no cost to you.